MyCISO’s Game-Changing Incident Management Feature
As cyber threats continue to rise in scale and complexity, incident response has become a boardroom priority – not just a technical one. In response to this critical need, we’re proud to announce the launch of Incidents, the latest sub-module in MyCISO Manage.
A New Chapter in Cyber Resilience
This powerful new feature is designed to simplify how organisations respond to and learn from cyber incidents, while streamlining communication and accountability during high-pressure events. Built with simplicity, accountability and audit-readiness at its core, Incidents helps you plan, respond and recover from cyber events with confidence.
Why Incident Preparedness Can’t Wait
“The average cost of a data breach in Australia has risen from AUD $3.05 million in 2020 to AUD $4.03 million in 2024 — an increase of over 32% in just five years.”
– IBM Cost of a Data Breach Report, 2020–2024
This upward trend underscores the growing financial and reputational stakes of poor incident preparedness and the need for structured response mechanisms.
Yet, according to the MyCISO IR maturity study, based on 400+ assessments across sectors:
- Digital forensics, training and simulated events remain the weakest control areas
- Most organisations score below 2.0 out of 5 in core IR capabilities
- 72% have a response plan — but only half test it every two years
The message is clear: planning the response is just as critical as the response itself.
What Does Incidents Enable?
The Incidents add-on empowers teams to:
🔹 Create templated incident response workflows
Customise your own playbooks based on common scenarios (ransomware, supplier breach, internal misuse) aligned to best practice frameworks.
🔹 Assign roles and responsibilities
Use built-in RACI tagging to ensure stakeholders know who is responsible, accountable, consulted and informed.
🔹 Log and track each incident step
From detection to recovery, record time-stamped actions, upload evidence, and document containment or recovery progress.
🔹 Generate board-ready summaries
Capture what happened, how you responded, and what lessons were learned — in language executives understand.
🔹 Improve maturity over time
Post-incident insights feed directly into your control maturity ratings and MyCISO security improvement strategy.
🔹 Fully Integrated for Maximum Impact
Incidents is embedded into your existing Manage workflows. That means you can:
- Link incident logs to relevant controls
- Assign actions to team members already managing metrics or policies
- Use incident data to inform your risk registers and board reports
Everything is connected. Nothing is siloed.
Designed for Cross-Functional Teams
Security is no longer just “an IT issue”. Incidents brings together:
- IT teams who handle the technical response
- Communications leads responsible for public messaging
- Executives and legal for strategic decision-making
- Risk & compliance for audits and reporting
Now, they can all operate from one unified playbook.
New to MyCISO?
Book a demo to discover how our platform empowers security leaders to clearly communicate progress, prioritise what matters and drive continuous improvement.
Let’s move incident response from reactive to proactive.
Start today – reach out to our team to learn more.
